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  Client Service Coordinator

Blok is not just an urban property developer. We are an advocate of urban living and the opportunities it presents, Blok operates through thoughtfully designed product, community and customer experience. We see things differently and this allows us to look at our property market differently.

Everything we do needs to be excellent, not just good or good enough. We are individuals with strong opinions, but not opinionated. We are passionate, not pushy or arrogant. We love what we do and work as a team.

Blok focuses on urban apartment living in the Atlantic Seaboard and City Bowl of Cape Town.

 We are Blok.

Client Service

  1. Assist client queries on the various elements of their new apartment
  2. Communicate and document any changes or requests to architects
  3. Photograph, document and feedback progress to clients
  4. Communicate design and customisation ideas with related departments
  5. Administration support that relates to clients, which includes documentation, communication and project oversight.
  6. Manage customer relationship management system (Salesforce) and ensure is kept up to date and has correct information for all after sales service.
  7. Handover of home automation and appliance instructions to clients


  1. Create customisation profiles on Salesforce for each client in all developments
  2. Communicate client requests to architects and builders
  3. Coordinate and document the customisation build, from client meeting to invoicing to finished product
  4. Thorough snagging & documentation on completed products
  5. Progress report of and feedback loops to clients and internal team


  1. Generate and compile snag list of each apartment per development
  2. Share and check snag items with Projects team
  3. Sign off snags once completed
  4. Document and recored Pre handover snag per apartment prior to handover to client
  5. Manage snag process post occupation
  6. Liaise directly with snag manager & clients on items to be snagged
  7. Create snagging schedule for each apartment per development
  8. Generate snag reports for owners once items have been completed.


General ad hoc duties as the company sees fit.

Reporting to:

Rudy Badenhorst  - Sales & Client Service Manager


  • Salary R14 000 per month
  • Company Laptop
  • Cell phone contract contribution (after successful completion of probation period)
  • Medical Aid Contribution (after successful completion of probation period)
  • Blok Incentive Scheme (after successfull completion of probation period)
  • Company to cover travel related costs @ R3,20 per km

Qualifications and Experience

  • Bachelors Degree or Diploma
  • Client Service and Supplier coordination experience
  • Understanding of Salesforce CRM advantantageous
  • Strong attention to detail & highly organized
  • Excellent written and spoken English communication skills
  • Competent in Excel, Outlook and Word (MS Office Suite)
  • Positive and professional attitude and appearance
  • Administrative experience